Duchas.es

The customer must, within 24 hours of receiving the package, check that the package has not been damaged during shipping and that all items are included. Any incident in this respect must be reported during this period. After these 24 hours the shipment will be considered accepted and no claims will be admitted for damages or faults that may have occurred during transport. In the event of receiving any product damaged during transport, the transport company must be informed by leaving a note on the delivery receipt that is signed by the delivery person and keep a copy of this part. The report of the incident must then be sent to the seller by e-mail. The individual customer has a maximum of 14 calendar days after receipt of his order to request a return. After this period, no returns will be accepted. The transport costs of the return are borne by the customer. Returns will not be accepted either once the product has been opened, used or removed from its original packaging and cannot be returned in the same conditions in which it was delivered. In accordance with European law, all products have a legal guarantee of two years. After the first six months from the receipt of the product, the customer must prove that the product was defective upon receipt. To make use of this guarantee, the customer must contact the seller, who must offer a solution. For any incident or complaint you can contact the seller.

The shipment will have a cost that will be indicated including VAT unless it is reported that it is free of charge. In some cases, the shipment will be a flat rate indicated by the seller. Otherwise, the shipping costs will depend on the weight or volume of the items you purchase. To know exactly how much the shipping costs would cost you, you just have to add what you want to the cart and you will see the value of the shipping according to what you have entered. We do not ship to the Canary Islands, Ceuta and Melilla. Shipments to the Balearic Islands may be subject to an additional cost which will be indicated before payment is confirmed. If you do not receive the products within 30 days, or within the mutually agreed period, you must notify the seller and allow a reasonable additional period for delivery. If at the end of this period the Seller has still not delivered the product to you, you have the right to cancel the contract or to a refund as soon as possible. The Seller is responsible for the transport and delivery of the purchased goods and bears the risk of any damage occurring during transport until acceptance of the order by the customer.

Taxes The sales prices indicated are in euros, including VAT. Shipping costs will be indicated including VAT when these are paid by the User, and will be added to the total amount of the selected products. You will be informed of these costs before confirming the order and completing the purchase process. Any change in the VAT rate will be automatically applied to the prices of the products.

When you browse these pages, you automatically provide the web server with information regarding your IP address (unique identifier for the transmission of packets between computers connected to the Internet), date and time of access, the hyperlink that has sent you to them, your operating system and the browser used. Without prejudice to the fact that the Spanish Data Protection Agency (hereinafter APD) considers IP to be personal data, the Owner cannot obtain on his own, nor does he intend to do so unless he is harmed in some way, any information about the owner of the Internet connection to which it corresponds. These data will be stored and used only for the control and performance of statistics of access and visits to the website, and in no case will be communicated or transferred to third parties. This website does not use cookies or any other similar device that allows personal data to be obtained without your consent. In case you establish any kind of communication with the Owner, either by phone, fax, mail or e-mail, your data will be stored and included in a file owned by the Owner, in order to respond to your query, suggestion or complaint, inform or provide the requested service. Outside the legally established cases, your data will not be communicated or transferred to third parties without your express consent. The said file is duly registered in the General Register of the APD and the technical, legal and organisational measures established in the regulations on the protection of personal data are applied to it in order to avoid any unauthorised access, alteration, loss or processing. You have the right to access this file to consult your data, rectify it or cancel it, as well as to oppose any processing of it, with the exceptions and limits established in the applicable legislation. Should you wish to exercise these rights, please send the Owner a signed request, enclosing a photocopy of your ID card or equivalent document. Model forms and further information are available on the APD website.

Wenn Sie Ihre Meinung ändern
Sie haben 14 Tage Zeit, um Ihre Produkte zurückzusenden. Sie tragen die Kosten für die Retoure. Sie erhalten die Rückerstattung spätestens 14 Tage, nachdem der Händler Ihre Entscheidung zum Widerruf erhalten hat. Bitte beachten Sie, dass der Händler die Rückzahlung zurückhalten kann, bis die Produkte bei ihm eingegangen sind oder bis er den Nachweis erhalten hat, dass die Produkte zurückgeschickt wurden (je nachdem, was zuerst eintrifft). Bitte senden Sie die Produkte wenn möglich in ihrer Originalverpackung zurück.

Wie kann ich ein Produkt zurücksenden?
Das ist ganz einfach: Klicken Sie unter "Meine Bestellung" auf "Mein Produkt zurücksenden", um die Anweisungen für die Retoure zu erhalten.